We keep this simple and fair.
Consultations and diet programmes
- Before your plan is prepared: if you cancel after payment but before we have begun preparing your personalised plan, you are eligible for a full refund.
- After your plan is delivered: because a personalised plan is custom clinical work, fees are non-refundable once the plan has been shared with you.
- Ongoing programmes: if you need to pause a multi-week programme for a medical or personal reason, write to us and we will work out a fair pause or partial adjustment.
Rescheduling
Consultation calls can be rescheduled free of charge with at least 24 hours notice on WhatsApp.
Product orders (roasted flax seeds)
- Orders can be cancelled before dispatch for a full refund.
- Being a food product, returns after delivery are not accepted. If your order arrives damaged, share a photo within 48 hours of delivery and we will replace it or refund you.
How refunds are processed
Approved refunds are returned to the original payment method within 7 to 10 working days.
Contact
For any cancellation or refund request, message us on WhatsApp or email info@ahealthybeat.com.